FAQs

1. Can you give me general information about the dealership?

East Hills Chevrolet of Roslyn was established in 1984. The store operated along Willis Avenue for a time and then moved to Northern Boulevard, where it operates today, at 1036 Northern Blvd. in Roslyn, NY.. East Hills Chevrolet of Douglaston was established in 2007 at the site of the former Bay Chevrolet, located at 240-02 Northern Blvd., Douglaston, NY, just east of the Cross Island Parkway. We are a CarFax 5-Time Top-Rated dealer proudly serving Long Island, Queens, and beyond. Our dealership offers an incredible selection of new Chevrolet vehicles, along with quality pre-owned options, all backed by our commitment to superb customer care and competitive pricing. Our vehicle service and parts departments are located on-site at our Douglaston store for quick and efficient service. Would you like to visit our Douglaston or our Roslyn store?

2. Can I speak with the service manager

It is easy to reach him via email at [email protected], or simply give us a call at 646-699-3940.

3. What is the address of the dealership?

East Hills Chevrolet has two convenient locations, 1036 Northern Boulevard, Roslyn, NY 11576 and 240-02 Northern Boulevard, Douglaston, NY 11362.

4. Why should I buy from your dealership?

As a 5-time CARFAX Top Rated Dealer, our Douglaston and Roslyn locations are committed to delivering exceptional customer service at every stage of your journey. At our Douglaston service center, you’ll find highly skilled, certified technicians, a knowledgeable and welcoming sales team, and competitive pricing on both new and pre-owned vehicles.

Our exclusive EDGE Rewards program offers members valuable benefits—including discounted service, complimentary towing service, loaner vehicles, and free annual NYS inspections—for customers who purchase their vehicles with us. Plus, included with new vehicle purchases is 1-year Zurich Shield (interior & exterior stain and loss of gloss protection + 1-year paintless dent repair + plus key replacement). Purchase a pre-owned vehicle and enjoy a 6-month or 6,000 mile Power Train Limited Warranty (whichever comes first) + 1-year of 24/7 Roadside Assistance.

Our mission is simple: to earn your trust for life by consistently providing world-class service, whether you’re buying a vehicle, scheduling maintenance, or ordering parts and accessories.

5. Are you a bot or a human?

My name is Charlotte Romano, but call me Charlie. I’m an AI assistant here to help answer your questions about East Hills Chevrolet of Douglaston and East Hills Chevrolet of Roslyn. I am actually quite smart. Try me, maybe I can help.

I can provide information about our dealership, inventory, services, and policies. As always, our goal is your satisfaction. If you are uncomfortable with me, our team of real people is always available to assist you personally. Feel free to reach our Douglaston sales team at (646) 699-3940,or our Roslyn sales team at (516) 207-0881.

You can also visit us in person at Douglaston: 240-02 Northern Boulevard, Douglaston, NY 11362 or Roslyn: 1036 Northern Boulevard, Roslyn, NY 11576.

Thank you for your past, present, and future business!

6. Are there any fees for canceling a purchase?

Cancellation policies can vary based on your specific purchase agreement and timing. We recommend discussing any concerns about cancellation with your sales representative before finalizing your purchase. Our team at East Hills will walk you through all terms and conditions to ensure you understand your agreement.

7. Can I cancel a purchase after signing the paperwork?

Once paperwork is signed, cancellation terms depend on the specifics of your purchase agreement and applicable New York state laws. We encourage you to review all documents carefully before signing and ask any questions you may have. Our finance team is happy to explain all terms and ensure you’re comfortable with your purchase decision.

8. Do you have a satisfaction guarantee?

We are dedicated to earning your loyalty for life by delivering exceptional service and high-quality vehicles. While specific satisfaction guarantee details can be discussed with your sales representative, we proudly stand behind the vehicles we sell and the service we provide. For certified pre-owned vehicles, we offer thorough inspections and comprehensive warranty coverage to give you added confidence and peace of mind.

9. Do you provide loaner vehicles with service if I purchase a car from you?

We don’t just offer loaner vehicles—we reserve them exclusively for our East Hills Chevrolet guests who purchased their vehicle from us. This policy is designed to reward your loyalty and help ensure shorter wait times whenever your vehicle needs service.

10. What is your email address?

[email protected]

11. What is your privacy policy regarding customer information?

We take your privacy seriously and protect your customer information in accordance with applicable laws and regulations. For detailed information about how we collect, use, and safeguard your personal data, please visit the privacy policy section on our website at https://www.easthillschevrolet.com or https://www.easthillschevroletofroslyn.com.com.

12. What is your return policy if I’m not satisfied with the car?

Unfortunately all sales are final. We encourage every customer to take their time in the decision making process, and test drive the vehicle they want to purchase prior to signing all of their paperwork. Although it is our intent to make every customer a happy customer, there are situations where things happen and vehicles break. As your dealer we will promptly and professionally guide you through the process of getting your vehicle repaired. Should a life event or change of heart happen, we can help you with a trade up or trade out process, but unfortunately the recent purchase cannot be returned.

13. Are there any ongoing promotions or discounts available at the dealership?

We regularly update our specials and lease offers with competitive deals on new and pre-owned vehicles. Current promotions include manufacturer incentives, finance specials with low APR offers for qualifying customers, and lease deals with attractive monthly payments. You can view our latest specials at https://www.easthillschevrolet.com/new-vehicles/new-vehicle-specials/
or contact our sales team at (646) 699-3940 Douglaston or (516) 207-0881 Roslyn for the most current offers.

14. Are there any discounts for military personnel?

First, thank you for your service if you are a member of the military. Eligible individuals may qualify for an additional $500 rebate on new Chevrolet vehicles. This offer is available to active duty personnel, Reservists, National Guard members, Veterans, and Retirees of the U.S. Army, Navy, Air Force, Marines, and Coast Guard. Please note that documentation—such as a leave and earnings statement—may be required for verification.

15. Are there any discounts for students?

Manufacturer programs for students as well as employees of public schools, private schools, colleges or universities may be available on select vehicles. We encourage you to reach out to our sales team at 646-699-3940 in Douglaston or 516-207-0881 in Roslyn to inquire about current student discount programs and eligibility requirements. Our team will work to find the best available offers for your situation.

16. Do you offer any special deals for first-time buyers?

The Chevrolet First Time Buyer Program, offered through GM Financial, helps individuals with limited or no credit history purchase a new Chevrolet. The Program enables financing up to 105% of MSRP, plus 90-day payment deferral. For details, call our Douglaston store at 646-699-3940 or our Roslyn store at 516-207-0881.

17. How can I find out about your current promotions?

You can explore our current promotions directly on our website at https://www.easthillschevrolet.com/new-vehicles/new-vehicle-specials/. You’re welcome to contact our sales team at our Douglaston store by calling (646) 699-3940 or at our Roslyn store at (516) 207-0881. Our team updates these offers regularly to ensure you’re getting the best possible deal.

18. What are the specials for new cars?

We offer a variety of specials on new Chevrolet vehicles, including low APR finance offers, cash rebate programs, and attractive lease deals with competitive monthly payments. Current dealer new vehicle specials can be viewed at https://www.easthillschevrolet.com/new-vehicles/new-vehicle-specials/ . Our Douglaston sales team is standing by to help you at (646) 699-3940 or call our Roslyn store at (516) 207-0881.

19. What are the specials on pre-owned cars?

Our certified pre-owned and used vehicle specials provide excellent value on quality pre-owned inventory. These vehicles undergo comprehensive inspections and come with warranty options for added peace of mind. Contact our Douglaston store at (646) 699-3940 or our Roslyn store at (516) 207-0881 to learn more.

20. What are your dealer specials?

21. Can I finance the vehicle even if I have bad credit?

Our experienced finance team at East Hills works with a wide network of lending partners to help secure approvals for all types of credit situations. We’re committed to finding the right financing solution tailored to your needs—at the most competitive rate possible.

22. Can you provide information on the interest rates for financing?

Interest rates vary based on your credit profile, the vehicle you’re purchasing, and current manufacturer incentives. We regularly offer low APR deals for qualifying customers and competitive rates through our lending partners. For personalized rate information based on your specific situation, please contact our finance center by calling 646-699-3940 in Douglaston or by calling 516-207-0881 in Roslyn or apply online at https://www.easthillschevrolet.com/finance/apply-for-financing/.

23. How can I apply for financing?

You can apply for financing conveniently online through our secure finance application at https://www.easthillschevrolet.com/finance/apply-for-financing/. Alternatively, you’re welcome to visit our Douglaston store at 240-02 Northern Boulevard, Douglaston, NY 11362 or our Roslyn store at 1036 Northern Boulevard, Roslyn, NY 11576. You can also reach our Douglaston sales team at (646) 699-3940 or our Roslyn sales team at (516) 207-0881 to start the financing process.

24. What financing options are available at the dealership?

We offer a comprehensive range of financing options through our network of lending partners, including traditional auto loans with various term lengths and competitive interest rates. Our finance professionals will work with you to find a payment plan that fits your budget, whether you have excellent credit or are working to rebuild your credit history. For more assistance, call our Douglaston finance department at 646-699-3940 or call our Roslyn finance department at 516-207-0881.

25. Are there any special financing rates or offers currently available?

We frequently have special financing offers including low APR deals and cash rebate programs for qualifying customers. These manufacturer incentives update regularly and vary by model. To learn about current special financing rates, visit our specials page at
https://www.easthillschevrolet.com/new-vehicles/new-vehicle-specials/ or contact our Douglaston finance team at (646) 699-3940 or our Roslyn finance team at (516) 207-0881.

26. Can I customize my deal?

Our finance team will work closely with you to create a financing solution that fits your specific needs and budget. We can adjust various aspects of your deal, including term length, down payment, and structure to find what works best for you. Contact our finance specialists at Douglaston at 646-699-3940 or Roslyn at 516-207-0881 to discuss customizing your deal to your preferences.

27. Can I get pre-approved for a vehicle?

You can get pre-approved by completing our secure online finance application at
https://www.easthillschevrolet.com/finance/apply-for-financing/

Getting pre-approved helps you understand your budget before shopping and can streamline the purchase process when you find the perfect vehicle. Our finance team will review your application and work to get you approved quickly.

28. Can I lease the vehicle even if I have bad credit?

We have a strong finance team here at East Hills who work with a variety of lending partners to help get those approved with weaker credit. We’re committed to finding a bank that will work with your specific circumstances to get you approved for a competitive lease offer! When works best for you to pay us a visit to sit with our finance team?

29. Can you tell me more about your financing center?

Our finance center is staffed with experienced professionals dedicated to helping you secure affordable auto financing. We work with multiple lending partners to accommodate various credit situations and offer competitive rates. Whether you’re financing a new Chevrolet or a quality pre-owned vehicle, our finance team will guide you through every step to ensure you get the best possible terms.

30. What is the typical credit score requirement for obtaining financing?

Credit score requirements vary depending on the lender and the specific financing program. We work with multiple lending partners who offer programs for a wide range of credit scores, including options for customers with limited or challenged credit. Our finance team will work with your individual situation to find the best available financing option, so we encourage you to apply regardless of your credit score.

31. Can I put a car on hold?

We absolutely want your business, but deposits are tough because the programs have been so aggressive and vehicles have been selling rather fast. As a general rule we cannot hold vehicles with deposits, unless we have a firm delivery date, insurance on said car, and agreed upon terms and conditions of the sale.

32. How much is the deposit to hold a car?

33. Is the deposit refundable?

Refundability of deposits depends on the specific terms outlined in your purchase agreement. We encourage you to discuss deposit terms and conditions with your sales representative before placing a hold on a vehicle. Our team will clearly explain all terms to ensure you understand the deposit policy.

34. Can I get insurance through your dealership?

Insurance requirements and options should be discussed with your sales or finance representative during the purchase process. While we work with customers to ensure all necessary documentation is in place, you may want to contact your preferred insurance provider. Our team can guide you through what insurance information you’ll need.

35. Do I need to have insurance before buying a car?

New York state law requires you to have insurance coverage in place before you can register and drive your vehicle off the lot. We recommend contacting your insurance provider once you’ve selected a vehicle to ensure coverage is ready for your purchase date. Our sales team can answer any questions about the insurance requirements during your purchase. You could also call our AllState Insurance Carrier at 516-570-7592.

36. Do you offer car leasing?

We absolutely lease cars. In our market we do find the bulk of our customers actually prefer to lease. There are several advantages such as lower monthly payments and the ability to upgrade every few years. We offer competitive leasing options on our entire lineup of new Chevrolet vehicles, with options for everyone. Would you like to make an appointment at our Dougalston or Roslyn store?

37. How does car leasing work?

When you lease a vehicle, you’re essentially paying for the vehicle’s depreciation during the lease term rather than the full purchase price. You’ll make monthly payments for an agreed-upon term (typically 24-48 months), with options for different annual mileage allowances. At the end of the lease, you can return the vehicle, purchase it for the residual value, or lease a new model. Would you like to make an appointment at our Dougalston or Roslyn store?

38. Are there fees to end my lease?

As a dealer we do not charge any fees to terminate your lease early or at lease end. Your lending institution may charge a “turn in fee” or even charge you for wear and tear. Before you deal with all of that, let us try to help. In some cases we may be able to purchase your lease directly from your leasing institution. If that were to happen, you would be absolved of any potential charges. To help mitigate this, we would need to have you stop in for a free equity appraisal. Does today work or is tomorrow better?

39. Can I buy the leased car at the end of the lease term?

You have the option to purchase your leased vehicle at the end of the lease term for the predetermined residual value or buyout price specified in your lease contract. This gives you flexibility to either walk away, upgrade to a new vehicle, or keep the vehicle if you’ve enjoyed driving it. Our team can help you explore all your end-of-lease options.Call our Douglaston store at 646-699-3940 or our Roslyn store at 516-207-0881 to discuss your options.

40. Can I get out of my lease early?

The short answer is Yes, sometimes. Let me explain. From time to time when returning a lease, your vehicle’s value could be more than what is still owed to the financial institution. If that is the case we can definitely get you out of your car. We recommend a free, no obligation analysis of your current leased vehicle to check for any equity you may have. If we do find you are in an equitable situation, that money may be used as a down payment on your new car, or even used to reduce the monthly payment on the new vehicle. The appraisal process is simple, and should not take more than twenty minutes or so. Is there a good day to bring your vehicle in for an appraisal?

41. How long is the typical lease term?

Leasing terms vary from month to month, even down to car to car or trim to trim. Finding the right leasing program for you will vary depending on your goals. Some people want to find the shortest term lease, and others want the best payment. On some occasions those are one in the same. A bulk of our leases are from 36 to 42 months, but remember each car will vary. Is there a day that works best for you to spend a few minutes here picking out a vehicle you like so we can work out the best possible figures?

42. My lease is almost up, what are my options?

To better understand your lease end options we suggest bringing your vehicle in for a pre term consultation where we can evaluate your lease for any potential equity. If there is some equity in your car, you have tons of options like using that toward your new lease to help lower payments, or even just sell us your car and get out early. We generally would like to do that three to five months before the lease ends. At that time we can help you gauge whether or not it is advantageous to end your lease early, buy out your car, or start exploring other options. We will also be able to visually assess your car and let you know what you may be able to expect at the time of turn in. Would you like to set an appointment with either our Douglaston store or our Roslyn store?

43. What are the upfront costs associated with leasing a vehicle?

Upfront costs for leasing typically include your first month’s payment, any agreed-upon down payment or cap reduction, acquisition fees, and applicable taxes and registration fees. The specific amount due at signing varies by vehicle and lease program. Our current lease specials show the due-at-signing amounts, and our finance team can provide a detailed breakdown for your specific lease.

44. What is the mileage limit for leased vehicles?

We offer flexible mileage packages to suit your driving needs, from the extremely low 5,000 mile per year lease up to 20,000 miles per year or more. Working out the figures should be the easiest part. With vehicles coming with so many different option packages, the harder thing would be picking just one you like. Once we find the perfect fit, I can easily tailor a lease program to best suit your needs. Does today work to come pick out an exact vehicle, or is tomorrow better for you?

45. What’s the difference between leasing and financing?

When you lease, you pay for the vehicle’s depreciation during your lease term and have lower monthly payments, with the option to return the vehicle at lease end. When you finance, you’re purchasing the vehicle outright through monthly loan payments and will own it once the loan is paid off. Leasing offers more flexibility to upgrade regularly, while financing builds equity in the vehicle you’ll eventually own.

46. Can I get a better deal if I pay in cash?

Our pricing is already set to provide the best value possible for all customers, regardless of payment method. We don’t offer additional discounts for cash payments, but we’d be happy to go over financing options or current incentives that might be available to help make your purchase more affordable. For details, call our Douglaston store at 646-699-3940 or our Roslyn store at 516-207-0881.

47. Can I negotiate the price?

We pride ourselves on offering competitive pricing on our vehicles. Our sales team is happy to work with you to find a deal that fits your budget. I am sure if you made a reasonable offer we would try to find a way to put the deal together. You being here, ready to drive a car home, is truly the best negotiating power you have. Are you able to come in to try to make a deal work today, or is tomorrow better?

48. Can I still bargain if there’s a promotion?

Bargaining is never a bad thing, and we certainly welcome it. We do try to offer our most competitive pricing online, but who knows how crazy we would get if you were here ready to drive home a vehicle. Our goal is to see you driving home a car. Does today work for you to come take a look, or is tomorrow better?

49. Do I need to trade in my vehicle to get the loyalty rebate

Provided the vehicle you own meets the criteria for loyalty, you will be able to gain the benefit of the incentive without having to trade in your current car. You will need to provide a valid current registration with an insurance card, or a lease agreement for the vehicle. Are you available to come in today to our Douglaston or Roslyn store, or is tomorrow better?

50. How much is the down payment?

Down payment amounts vary based on the vehicle you’re purchasing, your financing or leasing terms, and your credit profile. Our finance team can work with you to determine a down payment amount that fits your budget and helps you achieve favorable loan terms. It is suggested to come pick the exact vehicle that works for you, and our specialists can help find a program that best meets your budget. Was there a day or time that works best for us to get together to discuss?

51. How much is the monthly payment?

Monthly payments depend on several factors including the vehicle price, your down payment, interest rate, loan or lease term, and any applicable incentives. We offer a variety of financing and leasing options to fit different budgets. We would be happy to help provide you with payment information, although it is probably best if you see the vehicle first, and make sure you like it. Is today a good day for you to take a look, or would tomorrow be better.

52. Is the price of the car negotiable?

We usually advertise our most competitive pricing. With a massive online presence, and audience of many, we try to present our best figures upfront, however we do want to earn your business. Your presence is power. If you were here ready to take delivery of a vehicle, and made a reasonable offer, I can assure you I will do everything in my power to help. We do not win unless you do! Would today be a good day to get together to try to hammer this out, or is tomorrow better? I can gladly set an appointment for you to have you in and out as quickly as possible.

53. Can I get an estimate for my car’s value before selling it?

Of course we can give you a rough estimate for your trade in. We offer competitive values and make the selling process straightforward. For the most accurate appraisal it is suggested you bring your vehicle by for a free, no-obligation appraisal. Obviously values are based on conditions, aesthetics and eye appeal. The process should take no more than fifteen minutes. The better condition your car is in, the more money you will get. Are you available today to bring your car in for an assessment or is tomorrow better?

54. Can I speak with the service manager?

It is easy to reach him via email at [email protected], or simply give us a call.